On the heels of the Canadian Government’s decision to extend the cruise ship ban, Disney Cruise Line was left with no other choice but to formally cancel the balance of the Disney Wonder’s 2020 Alaskan sailings from Vancouver which included the Disney Vacation Club Members’ Cruise all due to the Coronavirus pandemic.

For those who are not paid in full, Disney will automatically refund any payment made toward the booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

For those paid in full, Disney is offering a choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to the guest’s account. 

Anyone booked with the Adventures by Disney Alaska Cruise package on the August 2nd or August 10th sailings will automatically be refunded back to the original form of payment.

Dear GUEST,

All of us at Disney Cruise Line hope you and your family are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe. 

As you may be aware, the Canadian government recently extended its decision to not allow cruise ships to dock in any Canadian port until October 31. As a result, it is necessary to cancel your sailing.

In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit has been automatically added to your account. You may place a reservation on hold by applying it as a payment option when booking a new reservation online. 

If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797. 

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

The Cast and Crew
Disney Cruise Line

*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

email from DCL to guest – June 2, 2020

All of us at Disney Cruise Line hope you and your clients are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe. 

As you may be aware, the Canadian government recently extended its decision to not allow cruise ships to dock in any Canadian port until October 31. As a result, it is necessary to cancel your clients’ sailing.

In light of this cancellation, we are offering your clients the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit has been automatically added to their account.

Email to Travel agents from Disney Cruise Line – June 2, 2020

The following cruises have officially been canceled:

• Monday August 3, 2020 7-Night Alaskan Cruise from Vancouver 
• Monday August 10, 2020 7-Night Alaskan Cruise from Vancouver 
• Monday August 17, 2020 7-Night Alaskan Cruise from Vancouver 
• Monday August 24, 2020 7-Night Alaskan Cruise from Vancouver DVC Member Cruise*
• Monday August 31, 2020 7-Night Alaskan Cruise from Vancouver
• Monday September 7, 2020 7-Night Alaskan Cruise from Vancouver 
• Monday September 14, 2020 4-Night Pacific Coast Cruise from Vancouver

Since the August 24th sailing was a chartered cruise booked through Disney Vacation Club, members book are receiving the following email directly from DVC. At this time, Disney Vacation Club is finalizing options, which will include a future Alaska Member Cruise sailing with details coming at a later time.

Dear Disney Vacation Club Member,

As you may have heard, the Canadian government has extended its decision to not allow cruise ships to dock in Canadian ports through October 31. This unfortunately requires Disney Cruise Line to cancel its 2020 Alaskan sailings departing from the port of Vancouver, which includes the Aug. 24-31, 2020, Member Cruise for which you have a reservation. Disney Vacation Club is finalizing options, which will include a future Alaska Member Cruise Sailing, that we’ll share with you soon.

Given the higher than normal call volume at Member Services, we ask that you wait to contact Member Services until after you receive a follow up email from us as our Advisors will not be able to assist you until details have been finalized.

While all of us at Disney Vacation Club cherish the opportunity to enjoy Member Cruise voyages with you and are deeply disappointed by this year’s cancelation, we’re as committed as ever to this great tradition and look forward to creating more Member Cruise magic for years to come.

Again, we’ll be back in touch soon to share more information about your 2020 Member Cruise reservation. In the meantime, we thank you for your patience and understanding, and for being part of our community.

Sincerely,
Disney Vacation Club

Email from Disney Vacation Club RE 8/24/20 sailing

At this time, the next bookable sailings on DisneyCruise.com for the Disney Wonder is a 5-Night Baja Cruise from San Diego departing Friday September 18, 2020.

By The Numbers | Coronavirus Cancelled Cruises

Today, with this phase of cancellations of 7 cruises spanning 46 nights, Disney Cruise Line has canceled 108 sailings losing total 603 nights across the fleet. The Disney Dream will lose at 37 sailings losing 137-nights, Disney Fantasy 20 sailings losing 140-nights, Disney Magic 23 sailings losing 144-nights, and the Disney Wonder 28 sailings losing 182-nights due to the Coronavirus pandemic.

I set up sailings for each ship for those interested in keeping track of the fleet during the temporary shutdown. The sailings will be updated daily with “at sea” set as the default for each day until we learn otherwise.

• Disney Magic |Saturday March 14, 2020 – 144-Night Pandemic (No Passengers) Cruise from Miami
• Disney Wonder | Friday March 20, 2020 – 182-Night Pandemic (No Passengers) Cruise from San Diego
• Disney Dream | Monday March 16, 2020 – 137-Night Pandemic (No Passengers) Cruise from Port Canaveral
• Disney Fantasy |Saturday March 14, 2020 – 140-Night Pandemic (No Passengers) Cruise from Port Canaveral

This latest announcement comes after events on May 13th where Disney Cruise Line pulled all of the 2020 Alaskan cruises from their website to prevent further bookings and cancelled Disney Wonder departures through late July.

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Disney Cruise Line Coronavirus (COVID-19) Travel Alert

June 2, 2020 – 10 AM
Disney Cruise Line Extends Suspension of New Departures from Canada through September 14, 2020, and All Other Departures through July 27, 2020

On May 29, 2020, the Canadian government extended its decision to not allow cruise ships to dock in Canadian ports through October 31, 2020. As a result, it is necessary for us to cancel Disney Wonder sailings scheduled to embark and/or debark in Vancouver through September 14, 2020. We are also evaluating the Disney Magic sailings scheduled to visit Canadian ports this October, but have not made changes to any itineraries at this time. Once a decision is made, we will reach out to Guests booked on these sailings.

As we previously shared, with the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all other new departures through July 27, 2020 at this time.

Guests booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.

Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.

Below is a list of impacted sailings: 

Disney Magic

• May 30-June 6
• June 6-13
• June 13-22
• June 22-July 1
• July 1-13
• July 13-18
• July 18-25
• July 25-Aug. 5 

Disney Wonder

• June 1-8
• June 8-15
• June 15-22
• June 22-29
• June 29-July 6
• July 6-13
• July 13-20
• July 20-27
• July 27-Aug. 3
• Aug. 3-10
• Aug. 10-17
• Aug. 17-24
• Aug. 31-Sept. 7
• Sept. 7-14
• Sept. 14-18 

Disney Dream

• June 1-5
• June 5-8
• June 8-12
• June 12-17
• June 17-21
• June 21-26
• June 26-July 1
• July 1-5
• July 5-10
• July 10-13
• July 13-17
• July 17-20
• July 20-24
• July 24-27
• July 27-31 

Disney Fantasy

• May 30-June 6
• June 6-13
• June 13-20
• June 20-27
• June 27-July 6
• July 6-11
• July 11-18
• July 18-25
• July 25-Aug. 1

Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:

• Training for all of our Crew Members on how best to prevent the spread of illness on board.
• A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
• Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
• Cleaning of all staterooms twice a day and additional disinfection when necessary.
• Discontinuing self-service at buffet locations.
• Regular communication with Guests and Crew Members regarding how to prevent illness.
• Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
• Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.

Updates will be posted online as new information becomes available and Guests with specific questions may reach out to us at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.

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