Disney Cruise Line is alerting travel agents as well as sending emails directly to impacted guests that future cruise credits issued as a result of canceled cruise stemming from the Coronavirus pandemic can now be used for sailings though March 31, 2022.
Previously, when cruises had been canceled, Disney Cruise Line extended an offer of a full refund or a future cruise credit equal to 25%, 125%, and even 150% for some of the first canceled sailings to impacted passengers. The future cruise credit was offered with the catch of using within 15-months of the original sailing.
06/01/2020
Reservation #:
Dear GUEST,
At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea.
During this time of uncertainty, we want to provide you and your family with even more flexibility. Because your sailing was cancelled due to COVID-19, you were previously offered the choice of either a future cruise credit* equal to 125% of your original voyage fare to be used within 15 months of your original sailing or a full refund. We are now extending the use of your future cruise credit to sailings that depart by March 31, 2022.
The credit has been automatically added to your account. You may place a reservation on hold by applying it as a payment option when booking a new reservation online beginning Wednesday, June 3, 2020. Once your modified reservation is paid in full, any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit.
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797. Sailings are currently available through summer 2021 with additional eligible sailings to be released at a later date.
We appreciate the planning that goes into a cruise vacation and hope you enjoy this additional time to travel. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
Sincerely,
The Cast and Crew
Disney Cruise Line*The Future Cruise Credit is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings commencing prior to March 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.
direct email to a guest on a previously canceled sailing
At this time, the last bookable Disney Cruise is aboard the Disney Dream on Monday September 27, 2021, a 4-Night Bahamian Cruise from Port Canaveral. This will give those with pending future cruise credits the ability to book opening day once Fall 2021 and Early 2022 sail dates are announced. It is still unclear how COVID-19 will impact the Meyer Werft shipyard and the launch of the Disney Wish which had been slated for early 2022.
As for the Fall 2021 itinerary release… Well, Fall 2020 was announced on June 6, 2019 so we are nearing the time when we’d normally expect an itinerary announcement. However, with the shutdown and continual uncertainty on when the cruise industry will restart, I have a hard time believing we will see an itinerary release at a time when so many sailings have just been canceled and without a clear restart date. I’ve been wrong before, but that’s my 2-cents on the subject.