Today, Disney Cruise Line announced the extension of their cruise suspension of departures for the Disney Magic’s Europe cruises through October 2, 2020 due to the ongoing fallout of Coronavirus pandemic.
For those who are not paid in full, Disney will automatically refund any payment made toward the booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.
For those paid in full, Disney is offering a choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to the guest’s account.
The following cruises have officially been canceled:
- Wednesday August 5, 2020 8-Night Northern Europe Cruise from Copenhagen
- Thursday August 13, 2020 7-Night Northern Europe Cruise from Copenhagen
- Thursday August 20, 2020 10-Night Norwegian Fjords and Iceland Cruise
- Sunday August 30, 2020 7-Night Norwegian Fjords Cruise from Dover
- Sunday September 6, 2020 7-Night British Isles Cruise from Dover
- Sunday September 13, 2020 5-Night Western Europe Cruise from Dover
- Friday October 2, 2020 10-Night Westbound Transatlantic Cruise from Dover to New York
All of us at Disney Cruise Line hope you and your clients are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of Disney Magic departures from Europe up to and including the October 2, 2020 sailing. This means that your clients’ sailing has been cancelled.
In light of this cancellation, we are offering your clients the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit has been automatically added to their account. You may place a reservation on hold for your clients by applying it as a payment option when booking a new reservation online at DisneyTravelAgents.com.
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.
Thank you for your and your clients’ patience and understanding. We look forward to welcoming them aboard as soon as we can and making magic for them and their loved ones.
The Cast and Crew
Disney Cruise Line
*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable, has no cash value and may be divided across multiple sailings. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.Emails sent to travel agents with clients on cancelled sailings. Special thanks to Tracy from Travel on a Dream for sharing the correspondence.
At this time, the next bookable sailings on DisneyCruise.com for the Disney Magic is a 5-Night Halloween on the High Seas Bermuda Cruise departing New York on Monday October 12, 2020.
By The Numbers | Coronavirus Cancelled Cruises
Today, with this phase of cancellations of 7 cruises spanning 54 nights, Disney Cruise Line has canceled 115 sailings losing total 657 nights across the fleet. The Disney Dream will lose at 37 sailings losing 137-nights, Disney Fantasy 20 sailings losing 140-nights, Disney Magic 23 sailings losing 144-nights, and the Disney Wonder 28 sailings losing 182-nights due to the Coronavirus pandemic. Please note, the cancellations for the Disney Magic on 6/8/2020 spanned the scheduled dry dock period which was slated for September 18 – October 1st. These days are not included in the number of nights in the chart below as this was previously scheduled offline time for the Disney Magic.
I set up sailings for each ship for those interested in keeping track of the fleet during the temporary shutdown. The sailings will be updated daily with “at sea” set as the default for each day until we learn otherwise.
- Disney Magic |Saturday March 14, 2020 – 212-Night Pandemic (No Passengers) Cruise from Miami (Includes Scheduled Dry Dock Nights)
- Disney Wonder | Friday March 20, 2020 – 182-Night Pandemic (No Passengers) Cruise from San Diego
- Disney Dream | Monday March 16, 2020 – 137-Night Pandemic (No Passengers) Cruise from Port Canaveral
- Disney Fantasy |Saturday March 14, 2020 – 140-Night Pandemic (No Passengers) Cruise from Port Canaveral
This latest announcement comes nearly a week after Disney Cruise Line cancelled the balance of sailings from Canadian ports of call for the Disney Wonder ending any chances of salvaging an Alaskan season. Since, the Disney Wonder has left San Diego heading back to Port Canaveral with crew repatriation along the way. Today, the Disney Wonder is transiting the Panama Canal.
Disney Cruise Line Coronavirus (COVID-19) Travel Alert
June 8, 2020 – 10 AM Disney Cruise Line Extends Suspension of Departures from Europe through October 2, 2020, Departures from Canada through September 14, 2020, and Disney Dream and Disney Fantasy Departures through July 27, 2020
With the well-being of our Guests and team members our top priority, and in line with direction from health experts and government officials, including the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended:
- Disney Magic sailings through October 2, 2020
- Disney Wonder sailings through September 14, 2020
- Disney Dream and Disney Fantasy sailings through July 27, 2020
Guests booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
Below is a list of impacted sailings:
- June 6-13
- June 13-22
- June 22-July 1
- July 1-13
- July 13-18
- July 18-25
- July 25-Aug. 5
- Aug. 5-13
- Aug. 13-20
- Aug. 20–30
- Aug. 30- Sept. 6
- Sept. 6-13
- Sept. 13-18
- Oct. 2-12
- June 1-8
- June 8-15
- June 15-22
- June 22-29
- June 29-July 6
- July 6-13
- July 13-20
- July 20-27
- July 27-Aug. 3
- Aug. 3-10
- Aug. 10-17
- Aug. 17-24
- Aug. 31-Sept. 7
- Sept. 7-14
- Sept. 14-18
- June 1-5
- June 5-8
- June 8-12
- June 12-17
- June 17-21
- June 21-26
- June 26-July 1
- July 1-5
- July 5-10
- July 10-13
- July 13-17
- July 17-20
- July 20-24
- July 24-27
- July 27-31
- May 30-June 6
- June 6-13
- June 13-20
- June 20-27
- June 27-July 6
- July 6-11
- July 11-18
- July 18-25
- July 25-Aug. 1
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
- Training for all of our Crew Members on how best to prevent the spread of illness on board.
- A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
- Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
- Cleaning of all staterooms twice a day and additional disinfection when necessary.
- Discontinuing self-service at buffet locations.
- Regular communication with Guests and Crew Members regarding how to prevent illness.
- Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
- Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.
Updates will be posted online as new information becomes available and Guests with specific questions may reach out to us at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.