Disney Cruise Line Issues Update to Thursday’s Coronavirus (COVID-19) Email

This morning, Disney Cruise Line sent emails to guests booked on upcoming cruises with updated details, new since the correspondence on Thursday, on the cruise line’s proactive steps in place to protect guests and crew against Coronavirus Disease 2019. Thanks to @jeffydollar for passing along a copy of the email.

Jamaica will not allow guests who have visited Singapore within 14 days of arrival to come ashore.

As we mentioned was possible, information continues to evolve and today public health officials have issued additional travel guidance and some of our ports of call have provided further information regarding who they will allow into their ports based on travel history. Therefore, the following updated guidelines are in effect and may continue to evolve as more information becomes available:

  • Any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of their sailing’s departure will not be able to board our ships.
  • Any guest who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
  • As is always our practice, we screen all guests before they board and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail
  • If your clients’ cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China in the past 20 days prior to arrival. These guests may be able to sail but will be unable to visit The Bahamas
  • If your clients’ cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have visited Singapore within 14 days of arrival to come ashore. These guests may be able to sail but will be unable to visit Jamaica.

If any of these situations apply to your clients, please contact us at 1-866-325-2112 or 407-566-3510 so that we can discuss their options.

Disney Cruise Line consistently receives among the highest public health inspection scores and has rigorous sanitation standards. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:

  • Training for all of our crew members on how best to prevent the spread of illness onboard.
  • A health questionnaire completed by all guests and crew members to screen for illness before they board the ship.
  • Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
  • Comprehensive cleaning of all staterooms twice a day, and additional disinfection when necessary.
  • Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, you and your clients can also help prevent the spread of illness by frequently washing your hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition, Disney Cruise Line has sanitation wipes conveniently available in multiple places on its ships, including entrances to dining areas. Covering your nose and mouth with a tissue (or with your upper sleeve) when sneezing, and avoiding sneezing or coughing into your hands or without covering your nose and mouth, is recommended.

If at any time during your clients’ cruise they believe they are ill, we ask that they please contact the ship’s Health Center immediately. Our doctors and nurses are available to make sure they receive the appropriate medical care.

Please know that your clients’ health and safety, as well as that of our crew, is our primary focus. We are committed to keeping them informed and updated, and are happy to address any questions they have in advance of their cruise and once they’re onboard. We look forward to welcoming your clients aboard and providing them with a magical cruise experience.

The Cast and Crew
Disney Cruise Line

DCL Coronavirus COVID 19 Email 20200229

6 Replies to “Disney Cruise Line Issues Update to Thursday’s Coronavirus (COVID-19) Email”

  1. Scott D

    We are scheduled on ABD in Italy, DCL Italy and Greece, and DL Paris in June. We have not yet received an email from any of the three.

    1. Anne

      Right now, prices have not gone up since wednesday when I looked.
      They were excruciatingly expensive to begin with – but I guess you are right ; when you pay that kind of money you want to feel safe.

  2. Molly

    Any of cancelling or postponing cruise plans in light of this? I have a cruise booked in early April from San Diego to Baja and I’m concerned.


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