Thank you for choosing Disney Cruise Line for your clients. We are excited to welcome them aboard and look forward to hosting them for a spectacular vacation at sea.

As they prepare for their cruise, your clients probably have questions and concerns about coronavirus, and they should know that we are taking precautionary steps to protect our guests and crew members. Your clients’ health and safety, as well as that of our crew, is our primary focus. We are also committed to keeping them informed and updated, and are happy to address any questions they have in advance of their cruise and once they’re onboard.

Across our fleet, Disney Cruise Line is closely monitoring global developments and following the advice of public health authorities and medical experts. Therefore, the following guidelines are in effect and may continue to evolve as more information becomes available:

• Any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, or the Italian regions of Lombardy and Veneto, within 14 days of their sailing’s departure will not be able to board our ships.
• Any guest who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected or diagnosed with coronavirus, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
• We are screening all guests before they board, and anyone who feels unwell or shows flu-like symptoms will not be permitted to sail.
• If your clients’ cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China in the past 20 days prior to arrival. These guests may be able to sail but will be unable to visit The Bahamas.

If any of these situations apply to your clients, please contact us at 1-866-325-2112 or 407-566-3510 so that we can discuss their options.

Disney Cruise Line consistently receives among the highest public health inspection scores and has rigorous sanitation standards. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:

• Training for all of our crew members on how best to prevent the spread of illness onboard.
• A health questionnaire completed by all guests and crew members to screen for illness before they board the ship.
• Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
• Comprehensive cleaning of all staterooms twice a day, and additional disinfection when necessary.
• Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, you and your clients can also help prevent the spread of illness by frequently washing your hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Covering your nose and mouth with a tissue (or with your upper sleeve) when sneezing, and avoiding sneezing or coughing into your hands or without covering your nose and mouth, is recommended.

If at any time during your clients’ cruise they believe they are ill, we ask that they please contact the ship’s Health Center immediately. Our doctors and nurses are available to make sure they receive the appropriate medical care.

Again, we look forward to welcoming your clients aboard and providing them with a magical cruise experience.

Sincerely,

The Cast and Crew
Disney Cruise Line