During the Coronavirus pandemic, Disney Cruise Line has been forced to cancel sailings with impacted guests being offered a choice of a full refund, or a future cruise credit (FCC). In each phase of cancelations, we have been given the following blurb regarding the FCC.
*The Future Cruise Credit is equal to 125% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional Future Cruise Credit.
The good news, in it will keep you from having to wait on hold, FCC can be added to new sailings booked online instead calling the Disney Cruise Line which has traditionally been the procedure. The future cruise credit will be available to apply to your new online booking once you reach the checkout screen. Simply click the button on the checkout screen that says Future Cruise Credit to add it to your booking.
Future Cruise Credit (FCC) FAQ
Can I apply a Future Cruise Credit for a new reservation?
Yes, in fact, it’s the only way to apply a Future Cruise Credit online.
Can I make a payment to an existing booking and apply the Future Cruise Credit?
No, the only way to apply a Future Cruise Credit online is for a new reservation. However, I’ve heard back from people who have called and had it applied to an existing reservation and in some cases across multiple sailings.
Can I apply the Future Cruise Credit later?
No, the only way to apply a Future Cruise Credit is for a new reservation.
How do I know how much the Future Cruise Credit?
The Future Cruise Credit is 125% of the canceled voyage fare in the majority of cases.
Can I apply my Future Cruise Credit to a restricted stateroom category?
Yes, but not online. For staterooms in restricted categories, you or your travel agent must call Disney Cruise Line.
What happens to any remaining Future Cruise Credit if the new booking is less than the FCC? The remaining Future Cruise Credit will be applied to your shipboard account as a non-refundable onboard credit.
How long do you have to wait to receive an updated confirmation with my Future Cruise Credit showing that it is applied to a new booking?
Please allow up to 10 business days to receive a new confirmation.
In applying the Future Cruise Credit to a new booking, do the same Guests have to travel together on the same sailing?
No, the Guests can sail with different travelers other than those that were on the initial booking.
Do pre-purchased shore excursions and photo packages get refunded or are they part of the Future Cruise Credit amount?
Pre-purchased shore excursions and photo packages will be refunded.
Can additional components, including the Vacation Protection Plan, be moved to a rebooked cruise using the future cruise credit?
Additional components, including the Vacation Protection Plan, transfers, and pre- and/or post-nights on the original booking, will be refunded back to the guest’s original form of payment. These will need to be re-purchased on the new booking.
If a Guest is rebooked on future Disney Cruise Line sailing using the Future Cruise Credit, and the Guest decides to cancel that sailing, do they still get a full refund on that sailing?
The Guest would get a refund from the original sailing and would forfeit the Future Cruise Credit.
Oh, one last bit of information. Future Cruise Placeholders vouchers. I’ve been asked a number of times about the onboard future cruise placeholders with respect to the 24-month expirations. I reached out to Disney Cruise line about this early on and I was told, at that time they were not extending the 24-month expirations. However, they did tell me this policy could be revisited at a later date.
I hope this information was helpful and it made it so you didn’t have to sit on hold with Disney Cruise Line’s call center. Just like the Disney+ series Forky Asks a Question, I am sure I missed some questions you might have regarding the Future Cruise Credits. If you do have anymore questions, please let me know in the comments and I will do my best to research the question. FINALLY, as with all things Disney Cruise Line, this is all subject to change.