Disney Cruise Line will soon be contacting guests who modified or cancelled select sailings prior to the latest round of cruise cancelations offering a future cruise credit or a refund of cancelation fees. For those who cancelled a reservation between January 30 and March 31, 2020 for a Disney Cruise Line sailing that was scheduled to depart between April 13 and April 28, 2020, Disney Cruise Line will be automatically refunding any cancellation fees they may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.
Guests who were originally scheduled on a Disney Cruise Line sailing that was scheduled to depart between April 13 and April 28, 2020 and then moved their sail date due to concerns about the new coronavirus (COVID-19) between January 30 and March 31, 2020, Disney Cruise Line would now like to offer them an additional future cruise credit equal to 25% of their original voyage fare to use toward the reservation they modified Any remaining future cruise credit will be applied as a non-refundable onboard credit.
The Future Cruise Credit is equal to 25% of your clients’ original voyage fare and is only valid for sailings departing within 15 months of the original sailing. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the future cruise credit has been applied. Guests who may end up not being able to use the future cruise credit, they will be eligible for a refund up to the amount they paid in full. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit.