Disney Cruise Line joined other cruise line in extending suspension of new sailings. Today, Disney Cruise Line decided to extend the suspension of all new departures through Tuesday, April 28, 2020 due the Coronavirus (COVID-19) pandemic. At this time, there has been no mention of the Disney Wonder sailings have been canceled through June due to Canada‘s decision to delay the cruise season to July 1st at the earliest. This latest announcement comes over 2-weeks since The Walt Disney Company announced the original 30-day suspension of cruise operations.
Guests booked on a canceled sailing have been offered a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund.
03/30/2020
First and foremost, we hope that you and your clients are staying well during these unprecedented times. Our lives have changed in such extraordinary ways, yet it is heartening to see family, friends and colleagues caring for one another and doing their part to help prevent the spread of coronavirus.With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020. This means that your clients’ sailing scheduled for April has been cancelled.
In light of this cancellation, we are offering your clients the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit will be automatically added to their account at the start of business on Tuesday, March 31, 2020 and Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online. If you prefer to speak to an agent, you can call us at 1-866-325-6685 or 407-566-7797 beginning on Tuesday March 31, 2020.
Thank you for your patience and understanding. We look forward to welcoming your clients aboard as soon as we can and making magic for them and their loved ones.
Sincerely,
The Cast and Crew
Disney Cruise Line*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare and is only valid for sailings departing within 15 months of their original sailing. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount they paid in full. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a 125% FCC are not eligible for an additional Future Cruise Credit.
03/30/2020 Email sent to Travel Agents with guests booked on canceled sailings
The following sailings have officially been canceled:
Disney Magic
- Thursday April 16, 2020
4-Night Bahamian Cruise from Miami - Monday April 20, 2020
5-Night Bahamian Cruise from Miami - Saturday April 25, 2020
5-Night Western Caribbean Cruise from Miami
Disney Wonder
- Sunday April 19, 2020
5-Night Baja Cruise from San Diego - Friday April 24, 2020
5-Night San Diego to Vancouver Cruise
Disney Dream
- Monday April 13, 2020
4-Night Bahamian Cruise from Port Canaveral - Friday April 17, 2020
3-Night Bahamian Cruise from Port Canaveral - Monday April 20, 2020
4-Night Bahamian Cruise from Port Canaveral - Friday April 24, 2020
3-Night Bahamian Cruise from Port Canaveral - Monday April 27, 2020
4-Night Bahamian Cruise from Port Canaveral
Disney Fantasy
- Saturday April 18, 2020
7-Night Eastern Caribbean Cruise from Port Canaveral - Saturday April 25, 2020
7-Night Western Caribbean Cruise from Port Canaveral
With this round of cancelations, Disney Cruise Line has canceled 38 sailings losing total 182 nights across the fleet. The Disney Dream will lose at 13 sailings losing 46-nights, Disney Fantasy 7 sailings losing 49-nights, Disney Magic 10 sailings losing 47-nights, and the Disney Wonder 8 sailings losing 40-nights.
Finally, Cast Members across the company were informed this morning by Bob Chapek, effective April 5th, senior executive will be taking a pay cut. All Vice Presidents will have their salaries reduced by 20%, Senior Vice Presidents by 25%, and Executive Vice Presidents and above 30%. Bob Chapek will take a 50% reduction in pay and Bob Iger will forego his salary.
Disney Cruise Line’s Travel Advisory Update – March 30, 2020
Disney Cruise Line Coronavirus (COVID-19) Travel Alert
March 30, 2020 – 11 AM
Departures through April 28
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund. These Guests and travel agents will receive an email from us outlining details and next steps.Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email from us should call us at (866) 325-2112 or (407) 566-3510.
Below is a list of impacted sailings:
Disney Magic
- March 14-19
- March 19-23
- March 23-28
- March 28-April 2
- April 2-6
- April 6-11
- April 11-16
- April 20-25
- April 25-30
Disney Wonder
- March 20-25
- March 25-29
- March 29-April 5
- April 5-10
- April 10-12
- April 12-19
- April 24-29
Disney Dream
- March 16-20
- March 20-23
- March 23-27
- March 27-30
- March 30-April 3
- April 3-6
- April 6-10
- April 10-13
- April 13-17
- April 17-20
- April 20-24
- April 24-27
- April 27-May 1
Disney Fantasy
- March 14-21
- March 21-29
- March 29-April 4
- April 4-11
- April 11-18
- April 25-May 2
Sailings Departing from Canada
On Friday, March 13, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. We are currently evaluating various options and have not made changes to any itineraries. Once a decision is made, we will reach out to Guests booked on these sailings. Given the higher than normal call volume at our Call Center, we ask that Guests and travel agents wait to contact us until after they receive an email from us.
Disney Magic European Sailings
Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May. We continue to monitor global developments and follow the guidance of public health authorities, as well as officials in our ports of call. We will notify Guests of any necessary itinerary changes.Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.
Temporary Cancellation Policy Update
Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our Guests. These adjustments may continue to evolve as more information becomes available.
All Guests scheduled to depart on the Disney Magic between April 29, 2020 and May 8, 2020 and on the Disney Dream, Disney Fantasy and Disney Wonder between April 29, 2020 and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
- Training for all of our Crew Members on how best to prevent the spread of illness on board.
- A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
- Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
- Cleaning of all staterooms twice a day and additional disinfection when necessary.
- Discontinuing self-service at buffet locations.
- Regular communication with Guests and Crew Members regarding how to prevent illness.
- Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
- Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating.
Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.
Updates will be posted online as new information becomes available and Guests with specific questions may reach out to our Call Center at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.
Thanks for the update our family has been waiting for this announcement as we are staying at home here in California and were booked on the pacific coast cruise. I do have a question I’m not sure if you can answer. We are booked for another cruise in 2021 are we able to use the 125% towards that booking? Or does it have to be a brand new booking? Not sure if you have any insight on this
Thanks again for keeping us updated
I think you may have to cancel and rebook.
I sort of assumed that the Wonder might flip to a Mexico Riviera itineraries if they can actually start cruising before the Canada ban is lifted? I can’t imagine Disney leaving a revenue producing ship just sitting in San Diego when they might be able to sell some Mexico or Hawaii cruises in the interim.
I have a strong feeling that it will be June or July before cruise lines start up operations. The industry has gotten a huge amount of negative press. Currently there is still a ship with sick and dead passengers aboard looking for a place to dock. From a passenger psychological point of view I feel it going to be one of last industries to recover. The public is going very reluctant to go on cruises. For many people and families this is going to be a year of stay at home vacations. The last place I want to be is at “Cabanas” or stuck at sea. I am very sad, but this is a real world possibility.