Disney Cruise Line is sending emails to guests who modified or cancelled select Disney Wonder sailings prior to Monday’s cancelations offering a future cruise credit or a refund of cancelation fees. For those who moved or cancelled a reservation between January 30 – April 5, 2020 for a Disney Wonder sailing that was scheduled to depart between April 29 and June 30, 2020. On Monday, Disney Cruise Line decided to cancel these sailings because the Canadian government announced it will not allow any ship with more than 500 passengers to dock at any of its ports until July 1, and they have not been able to secure an alternate homeport.
For guests originally booked on a Disney Wonder sailing that was scheduled to depart between April 29-June 30, 2020, and moved the booking to a new sail date due to concerns about the new coronavirus (COVID-19), Disney Cruise Line would now like to offer an additional future cruise credit equal to 25% of the original voyage fare to use toward the modified sailing. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to your client’s shipboard account as a non-refundable onboard credit. If you client’s circumstances have changed and they would now like you to cancel the reservation you modified, you may do so for a full refund of the original voyage fare your client paid.
*The future cruise credit is equal to 25% of your client’s original voyage fare and is only valid for sailings departing within 15 months of your client’s original sailing. The original reservation must be paid in full to be eligible for the FCC. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and the guest is responsible for any balance due after the future cruise credit has been applied. If you are not able to use the future cruise credit, your will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a future cruise credit are not eligible for an additional future cruise credit.
In the email shown below, Disney Cruise Line state they are are automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume. For anyone with questions, guests who booked through a travel agent should contact them directly, and those who booked with Disney Cruise Line may call 1-866-325-2112 or 407-566-3510.