Following Canada’s decision to suspend the start of cruise season until July, Disney Cruise Line was left scrambling to come up with a plan for the Disney Wonder in an already chaotic time. The following day, all April – June Disney Wonder sailings with a Canadian ports of call were removed from Disney Cruise Line’s website preventing any new bookings.
According to reports, Disney Cruise Line was not been able to secure an alternate homeport, and left with no other choice but to cancel May and June 7-night Alaskan voyages from Vancouver. In addition to the Alaskan cruises, the one way sailings to and from Hawaii have also be canceled as they are utilizing Vancouver for embarkation and debarkation.
The following Disney Wonder sailings have officially been canceled:
- Wednesday April 29, 2020 9-Night Hawaiian Cruise from Vancouver
- Friday May 8, 2020 10-night Hawaiian Cruise from Honolulu
- Monday May 18, 2020 7-Night Alaskan Cruise from Vancouver
- Monday May 25, 2020 7-Night Alaskan Cruise from Vancouver
- Monday June 1, 2020 7-Night Alaskan Cruise from Vancouver
- Monday June 8, 2020 7-Night Alaskan Cruise from Vancouver
- Monday June 15, 2020 7-Night Alaskan Cruise from Vancouver
- Monday June 22, 2020 7-Night Alaskan Cruise from Vancouver
- Monday June 29, 2020 7-Night Alaskan Cruise from Vancouver
As with previous cruise cancellations, Disney Cruise Line is reaching out to impacted guests offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of the original sail date, or a full refund.
First and foremost, we hope that you are staying well during these challenging times. Our lives have changed in such extraordinary ways, yet it is heartening to see family, friends and colleagues caring for one another and doing their part to help prevent the spread of coronavirus.
The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that your sailing on the Disney Wonder is scheduled to embark and/or debark in Vancouver and we have not been able to secure an alternate homeport, it is necessary to cancel your sailing.
In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit has been automatically added to your account. Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online.
If you prefer to speak to someone directly, please contact your travel agent or a member of our reservation team at 1-866-325-6685 or 407-566-7797.
Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
The Cast and Crew
Disney Cruise Line
*The Future Cruise Credit is equal to 125% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional Future Cruise Credit.
With this phase of cancelations of 9 Disney Wonder cruises spanning 68 nights, Disney Cruise Line has canceled 47 sailings losing total 250 nights across the fleet. The Disney Dream will lose at 13 sailings losing 46-nights, Disney Fantasy 7 sailings losing 49-nights, Disney Magic 10 sailings losing 47-nights, and the Disney Wonder 17 sailings losing 108-nights due to the Coronavirus pandemic.
I set up sailings for each ship for those interested in keeping track of the fleet during the temporary shutdown. The sailings will be updated daily with “at sea” set as the default for each day until we learn otherwise.
- Disney Magic |Saturday March 14, 2020 – 47-Night Pandemic (No Passengers) Cruise from Miami
- Disney Wonder | Friday March 20, 2020 – 108-Night Pandemic (No Passengers) Cruise from San Diego
- Disney Dream | Monday March 16, 2020 – 46-Night Pandemic (No Passengers) Cruise from Port Canaveral
- Disney Fantasy |Saturday March 14, 2020 – 49-Night Pandemic (No Passengers) Cruise from Port Canaveral
This latest announcement comes a week after the last phase of cancelations that extended the suspension of cruise operations through April 28, 2020.
Disney Cruise Line Coronavirus (COVID-19) Travel Alert – April 6, 2020
April 6, 2020 – 11:00 AM
All Departures through April 28 and Vancouver Sailings until the end of June
With the well-being of our Guests and team members our top priority, and in line with the direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.
Additionally, the Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that we have not been able to secure an alternate homeport, it is necessary for us to cancel sailings scheduled to embark and/or debark in Vancouver.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund. These Guests and travel agents will receive an email from us outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email from us should call us at (866) 325-6685 or (407) 566-7797.Below is a list of impacted sailings:
- April 2-6
- April 6-11
- April 11-16
- April 16-20
- April 20-25
- April 25-30
- April 5-10
- April 10-12
- April 12-19
- April 19-24
- April 24-29
- April 29-May 8
- May 8-18
- May 18-25
- May 25-June 1
- June 1-8
- June 8-15
- June 15-22
- June 22-29
- June 29-July 6
- April 3-6
- April 6-10
- April 10-13
- April 13-17
- April 17-20
- April 20-24
- April 24-27
- April 27-May 1
- April 4-11
- April 11-18
- April 18-25
- April 25-May 2
Disney Magic European Sailings
Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May. We continue to monitor global developments and follow the guidance of public health authorities, as well as officials in our ports of call. We will notify Guests of any necessary itinerary changes.
Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.
Temporary Cancellation Policy Update
Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our Guests. These adjustments may continue to evolve as more information becomes available.All Guests scheduled to depart on the Disney Magic between April 29, 2020 and May 8, 2020 and on the Disney Dream and Disney Fantasy between April 29, 2020 and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
- Training for all of our Crew Members on how best to prevent the spread of illness on board.
- A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
- Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
- Cleaning of all staterooms twice a day and additional disinfection when necessary.
- Discontinuing self-service at buffet locations.
- Regular communication with Guests and Crew Members regarding how to prevent illness.
- Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
- Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.
According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.
Updates will be posted online as new information becomes available and Guests with specific questions may reach out to our Call Center at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.
END OF DCL’s 4/6/2020 Update Statement