Disney Cruise Line Canceling Hawaii Cruises and Early Alaskan Cruise Season Due to Canadian Cruise Ship Ban Stemming from the Coronavirus Pandemic

Following Canada’s decision to suspend the start of cruise season until July, Disney Cruise Line was left scrambling to come up with a plan for the Disney Wonder in an already chaotic time. The following day, all April – June Disney Wonder sailings with a Canadian ports of call were removed from Disney Cruise Line’s website preventing any new bookings.

According to reports, Disney Cruise Line was not been able to secure an alternate homeport, and left with no other choice but to cancel May and June 7-night Alaskan voyages from Vancouver. In addition to the Alaskan cruises, the one way sailings to and from Hawaii have also be canceled as they are utilizing Vancouver for embarkation and debarkation.

The following Disney Wonder sailings have officially been canceled:

As with previous cruise cancellations, Disney Cruise Line is reaching out to impacted guests offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of the original sail date, or a full refund.

04/06/2020

Reservation #:

Dear GUEST,

First and foremost, we hope that you are staying well during these challenging times. Our lives have changed in such extraordinary ways, yet it is heartening to see family, friends and colleagues caring for one another and doing their part to help prevent the spread of coronavirus.

The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that your sailing on the Disney Wonder is scheduled to embark and/or debark in Vancouver and we have not been able to secure an alternate homeport, it is necessary to cancel your sailing.

In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit has been automatically added to your account. Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online. 

If you prefer to speak to someone directly, please contact your travel agent or a member of our reservation team at 1-866-325-6685 or 407-566-7797. 

Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,

The Cast and Crew
Disney Cruise Line

*The Future Cruise Credit is equal to 125% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional Future Cruise Credit.

DCL COVID 19 By Number Canceled Salings 20200406

With this phase of cancelations of 9 Disney Wonder cruises spanning 68 nights, Disney Cruise Line has canceled 47 sailings losing total 250 nights across the fleet. The Disney Dream will lose at 13 sailings losing 46-nights, Disney Fantasy 7 sailings losing 49-nights, Disney Magic 10 sailings losing 47-nights, and the Disney Wonder 17 sailings losing 108-nights due to the Coronavirus pandemic.

I set up sailings for each ship for those interested in keeping track of the fleet during the temporary shutdown. The sailings will be updated daily with “at sea” set as the default for each day until we learn otherwise.

This latest announcement comes a week after the last phase of cancelations that extended the suspension of cruise operations through April 28, 2020.


Disney Cruise Line Coronavirus (COVID-19) Travel Alert – April 6, 2020

April 6, 2020 – 11:00 AM 
All Departures through April 28 and Vancouver Sailings until the end of June
With the well-being of our Guests and team members our top priority, and in line with the direction from health experts and government officials, Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020.

Additionally, the Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that we have not been able to secure an alternate homeport, it is necessary for us to cancel sailings scheduled to embark and/or debark in Vancouver.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund. These Guests and travel agents will receive an email from us outlining details and next steps.

Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email from us should call us at (866) 325-6685 or (407) 566-7797.Below is a list of impacted sailings: 

Disney Magic

  • April 2-6
  • April 6-11
  • April 11-16
  • April 16-20
  • April 20-25
  • April 25-30 

Disney Wonder

  • April 5-10
  • April 10-12
  • April 12-19
  • April 19-24
  • April 24-29
  • April 29-May 8
  • May 8-18
  • May 18-25
  • May 25-June 1
  • June 1-8
  • June 8-15
  • June 15-22
  • June 22-29
  • June 29-July 6 

Disney Dream

  • April 3-6
  • April 6-10
  • April 10-13
  • April 13-17
  • April 17-20
  • April 20-24
  • April 24-27
  • April 27-May 1 

Disney Fantasy

  • April 4-11
  • April 11-18
  • April 18-25
  • April 25-May 2 

Disney Magic European Sailings
Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May. We continue to monitor global developments and follow the guidance of public health authorities, as well as officials in our ports of call. We will notify Guests of any necessary itinerary changes.

Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.

Temporary Cancellation Policy Update

Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our Guests. These adjustments may continue to evolve as more information becomes available.All Guests scheduled to depart on the Disney Magic between April 29, 2020 and May 8, 2020 and on the Disney Dream and Disney Fantasy between April 29, 2020 and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date. The credit is non-refundable and standard prevailing rates will apply. Guests who booked their reservation through a travel agent should contact them directly. Those who booked with Disney Cruise Line may call us at (866) 325-2112 or (407) 566-3510.

Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:

  • Training for all of our Crew Members on how best to prevent the spread of illness on board.
  • A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
  • Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
  • Cleaning of all staterooms twice a day and additional disinfection when necessary.
  • Discontinuing self-service at buffet locations.
  • Regular communication with Guests and Crew Members regarding how to prevent illness.
  • Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
  • Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.

Updates will be posted online as new information becomes available and Guests with specific questions may reach out to our Call Center at (866) 325-2112 or (407) 566-3510 or contact their travel agent. Please note that call volumes may be high.

END OF DCL’s 4/6/2020 Update Statement


23 thoughts on “Disney Cruise Line Canceling Hawaii Cruises and Early Alaskan Cruise Season Due to Canadian Cruise Ship Ban Stemming from the Coronavirus Pandemic

  1. Eric Peterson

    Scott – any idea what the Wonder will do then during this time? I’m assuming just hang out in SAN, but wasn’t sure if they would send it somewhere else.

    Reply
  2. John

    It seems odd that the Wonder is just docked. At Port Canaveral the Magic, Dream and Fantasy are taking turns at anchorage and in port. Similar actions for the other ships using that port. do you think they will cycle the Wonder out to sea with the crew to ensure it continues to operate?

    Reply
    1. Scott Sanders Post author

      They are taking turns for provisions (and crew debarkation when permitted to sign off and go home) at Port Canaveral. The Wonder has been going out to sea about once a week.

      Reply
  3. gina_banks@hotmail.com

    Soooo is Disney going to cancel the DREAM cruises in May 2020??!! This is alarming that Disney has still even ALLOWED trips to continue with a pandemic going on. Even the CDC guidelines state Americans should NOT travel by cruise ship. I currently have a reservation for myself and 2 seniors on the trip coming up May 11th. I also have an underlying health issue that puts me at higher risk of contracting COVID-19. I reached out to Disney about just FLAT OUT cancelling my trip because our reservation has vulnerable people who are at a higher risk of contracting COVID-19. The only thing they are offering are rescheduling of cruises and credits but NO refunds!
    I think it is irresponsible for Disney Cruise Line to continue to sail the Dream. Do you think people will have a great time on a cruise ship at this point when all of this stuff is going on with COVID-19? Not to mention the nightmare cruise ship scenarios we have seen play out over the last few weeks does NOT give me comfort. Now we learn the Disney Dream has problems?? If Disney has been SOO careful with everything in monitoring the situation, how is Disney Dream going through this? These are unprecedented times and there should be UNPRECEDENTED flexibility even if someone chooses to NOT go on the trip and not even DO a cruise at a later date. I am trying to protect myself and my loved ones and I think it is TOO RISKY for Disney to continue to cruise. This has soured me on the Disney brand in how they have handled this situation PERIOD.

    Reply
    1. BartmanLA

      NO they’re cancelling the itineraries, they’re NOT conducting actual cruises with passengers they haven’t been doing any since late March when virtually ALL the cruise lines shut down passenger cruises… they were continuing to book cruises and maintain bookings already made. This is just anticipating the shut down extending past the May date they originally had set.

      Reply
    2. Greg

      This is interesting. Thanks to your comment, I have read the information carefully and I am truly disappointed about the FCC and no refund. I originally thought you were allowed the option of a full refund or a future cruise credit. You could decided. Now that I have read we may only receive future cruise credits that is disappointing. What are they doing if they cancel the cruise on you? I am hoping we will receive a full refund. Also, cruise lines like Norwegian, Royal Caribbean and even Carnival are giving their guest an option of 125% FCC. If Disney offered 125%, I would be down to canceling and staying safe but now it is a huge toss up. Supposed to sail June 27th on the Fantasy so we could hope we don’t have to talk about any FCC, refunds or even COVID-19 by then but it isn’t looking good. Fingers crossed. Stay safe everyone.

      Reply
      1. Gretchen

        If THEY cancel the cruise, guests are eligible for 125% FCC or a 100% refund. I’m a travel agent and honestly, the constant updates on DCL’s plans and policies as they go is getting a little dizzying.

        Reply
    3. James Arthur

      Why not reschedule for May of next year or will they let you use it towards a place holder for May of 2022? In 2 years from now, either we will have a vaccine or enough of the population would have had it to provide herd immunity.

      Reply
  4. Gina

    Soooo is Disney going to cancel the DREAM cruises in May 2020??!! This is alarming that Disney has still even ALLOWED trips to continue with a pandemic going on. Even the CDC guidelines state Americans should NOT travel by cruise ship. I currently have a reservation for myself and 2 seniors on the trip coming up May 11th. I also have an underlying health issue that puts me at higher risk of contracting COVID-19. I reached out to Disney about just FLAT OUT cancelling my trip because our reservation has vulnerable people who are at a higher risk of contracting COVID-19. The only thing they are offering are rescheduling of cruises and credits but NO refunds!
    I think it is irresponsible for Disney Cruise Line to continue to sail the Dream. Do you think people will have a great time on a cruise ship at this point when all of this stuff is going on with COVID-19? Not to mention the nightmare cruise ship scenarios we have seen play out over the last few weeks does NOT give me comfort. Now we learn the Disney Dream has problems?? If Disney has been SOO careful with everything in monitoring the situation, how is Disney Dream going through this? These are unprecedented times and there should be UNPRECEDENTED flexibility even if someone chooses to NOT go on the trip and not even DO a cruise at a later date. I am trying to protect myself and my loved ones and I think it is TOO RISKY for Disney to continue to cruise. This has soured me on the Disney brand in how they have handled this situation PERIOD

    Reply
    1. Gretchen

      What do you mean “the Disney Dream has problems”? I have not seen anything at all about any crew onboard the Dream, Fantasy, or Magic being diagnosed.

      If you wait until Disney announces cancellations, at that time you will be provided a full refund. If you choose to move your sailing now and that new sailing is later canceled or your circumstances are such that you cannot use a Future Cruise Credit, you will be eligible for a full refund (going off their current policy for guests who previously canceled these dates before the official cancellations were announced).

      What else exactly would you like them to do? They’re taking it day by day, literally. I’m a travel agent and it seems like I’m getting near daily updates about DCL’s plans.

      Reply
  5. L

    it’s still blowing my mind some people are staunch in their opinion that the wonder couldn’t possibly have had covid-19 on board. 38 crew have it, i think was the latest figure reported, and they are trying to put a gag order on it. some people who claim to have been on the sailing with all this insider knowledge and claims they are speaking to crew members, but crew members are under strict orders not to speak to anyone, so… disney ships are not immune folks. they are just as susceptible to covid-19 as any other cruise line. this virus does not discriminate. prayers for the infected crew members. the date range of the infected passengers lines up with when the ship was still sailing, don’t believe people wanting you to think people contracted it at home.

    Reply
    1. Marni

      My family and I were on the WBPC cruise. I just tested positive last Thurs for symptoms I started having 2 days after we got home. Not typical symptoms at all. Just thought I had a sinus infection. Our tablemates have been struggling with high fevers and some breathing issues. At the time, we all felt protected in a bubble as we were repeatedly told that there were no flu symptoms being reported on board. It has been a big shock to see the extent of people who have symptoms or have tested positive. There is no way we all caught it traveling home.

      Reply
      1. Gina Banks

        See that is exactly my point. Disney is being super irresponsible about how they have handled this. Why hasn’t the moderator on this blog discussed these concerns we are posting about?

        Reply
        1. Laura

          how is this disney’s fault? it’s the federal government’s fault for not taking action sooner to protect all citizens, if we’re playing the blame game. disney stopped all sailings at the same time as other cruise lines. the only reason the wonder was still out was due to being in the middle of it’s sailing. i’m not a disney apologist, but this isn’t on them. as soon as reports surfaced that a passenger tested positive, they did the right thing by alerting everyone who was on the sailing of possible exposure. not sure what else you expect dcl, or this fan-run blog, to do.

          Reply
      2. Laura

        i’m very sorry to hear that, i wish you a speedy recovery. but thank you for confirmation that people very likely had this while on board. i am scheduled on a cruise in the fall and someone in my cruise group who was also on wbpc is adamant that no one could have possibly had it while on board and is insistent these are all lies and that crew members are reporting no one is ill. the attempts to cover up, whether by crew or by friends of crew, is what is irresponsible here.

        Reply
  6. Debra Russotto

    Scott – during the last phase of cancellations, DCL went back & refunded the cancellation penalties to those who cancelled before DCL did. Do you know if this applies for this phase? We cancelled the Hawaii cruise at 57 days in order to only lose our deposit. We could not wait due to our ages & other health issues. Thanks for any info.

    Reply
  7. Debbie R.

    Scott,
    During the last phase of cancellations, DCL refunded the cancellation penalties to those people who cancelled before DCL did. Do you know if they are doing the same this time? We cancelled our Hawaii/Alaska b2b at 57 days in order to “only” lose the deposit. We couldn’t chance waiting for DCL to maybe cancel, due to our ages & other health issues. Thanks for any info.

    Reply
    1. Paul T

      I made a prediction three weeks ago on this site and nothing has changed my thoughts. All the cruise lines and theme parks are taking the cancellations and closures on week-by-week, wait and see policy in the hopes there is major breakthrough in the control of Covid-19. Until the 6 foot social distancing requirement is fully relaxed cruise ship and theme park operations are impossible. I still predict that will not occur until the 4th quarter of the year. I believe that Disney World, Universal Studios, Sea World, Dollywood and others will not open until September and the next Disney Cruise Line cruises will be the Halloween-on-the-High Seas themed cruises,

      Reply
  8. Rich G

    Makes me wonder if the Jones Act made this all more difficult. If they could have left and returned to Seattle, assuming it was safe to do so in May/June, that would have made things much easier. But the good old Jones Act comes to play yet again.

    Reply

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.