Disney Cruise Phone Line’s Cast Members Working from Home Call Center Welcome Message

With everything going on, we all have a new normal. With a surge in people working from home it is going to be an adjustment on a number of fronts. Disney Cruise Line recently updated their call center welcome message to inform callers that Cast Members are working from home and are asking for understanding and patience if there is any background noise.

Thank you for calling Disney Cruise Line. To ensure our cast members remain healthy and available to assist you, we’re in the final stages of enabling nearly 100% of them to work from home. The safety and well-being of our Cast is a top priority and they are taking these precautions to protect them and minimize any impacts to our guests. If you hear a dog barking, children playing, or other sounds from the background while on a call with a Cast Member we ask for your understanding and patience.

transcript of welcome message

We are in uncharted waters, to say the least. If you find yourself calling DCL, or any company please be patient with the person on the other end of the call. Especially, travel companies where the people answering the phones are trying to do their best to help and were not the decision-makers at these companies who may have created policies that may not be in your favor.

Yesterday I shared the following video on Twitter, and a lot of people really enjoyed it, but I’ve had a number of you tell me other the years you are not on social media so I figured I’d share it on the website.

4 thoughts on “Disney Cruise Phone Line’s Cast Members Working from Home Call Center Welcome Message

  1. Anne

    Very good indeed. Being in lockdown for now 15 days with my 15 month son, I can testify it is excruciating to work theoretically 100% from home and take care of the little one since nursery closed.
    The little one seems OK at least which is the most important. Not easy in à Paris flat.
    I feel for colleagues in very small appartements and two or more kids not being able to go out.
    For information, the average Paris flat is 55sq meters.

    Reply
  2. Anne

    Sorry got mixed up with numbers – it is 35sq meter per person ; it doesn’t actually give the average size of flats but believe me it is not big

    Reply
  3. James Arthur

    I think they should have tied the message in with the early DCL advertisements and said
    If you hear a dog barking, children playing, or other sounds from the background while on a call with a Cast Member we ask for your understanding, patience for they may just be a “little souvenir”.

    https://youtu.be/rHrSX0gHX_8

    Reply

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