Along with today’s Disney Dream restart announcement and publication of safety protocols, Disney Cruise Line updated its Flexible Refund Policy and revealed a specific cancellation policy for the Disney Dream.
Flexible Refund Policy
The latest Flexible Refund Policy as published on Disney Cruise Line’s Book with Confidence page reads as follows:
Within 14 days of the sailing, booked Guests with COVID-19-related health concerns (symptoms or exposure) can receive a full refund without Disney-imposed cancellation fees or apply their cruise fare toward a future sail date.
- Within 14 days prior to embarkation, Guests who experience one or more of the qualifying scenarios may change their sail date, under the following terms:
- Guests who wish to change their sail date must move the sail date to a future sailing that commences prior to September 30, 2022.
- Onboard Offer Blockout Dates apply
- Future cruise credits cannot be applied to the Disney Wish maiden voyage, setting sail on June 9, 2022.
- Guests cannot change their reservation back to the original sail date after taking advantage of this policy.
- Qualifying scenarios include Guests who:
- Have symptoms of COVID-19
- Have a temperature of 100.4°F or greater
- Have had known exposure to a person with COVID-19 within the previous 14 days
- Have tested positive for COVID-19
- Guests who do not wish to select a new sail date will be provided a full refund without Disney-imposed cancellation fees in their original form of payment.
- Guests who experience one or more of the qualifying scenarios on the day of Embarkation will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a full refund without Disney-imposed cancellation fees.
- Once on board, Guests who are subject to mandatory quarantine or who test positive for COVID-19 will receive a pro-rated voucher for a future cruise or a pro-rated refund.
Limited Time Disney Dream Special Cancelation Policy
As the new safety protocols for the Disney Dream’s restart were revealed, Disney Cruise Line is offering guests booked on the Disney Dream for sailings through March 28, 2022 the ability to modify their sail date or cancel their sailing and receive a full refund back to the original form of payment by Augusts 6, 2021. On August 7th, the special limited policy will revert back to the standard cancellation policy.
What about the Wonder.
The wonder isn’t sailing right now. I suspect the Fantasy will be next. And once they begin test cruises for the Wonder they will issue their guidelines.
Probably right for the Wonder. DCL will have that as the last ship to make test runs since it has to come here to the west coast. We had our cruises postpones from March/April this year but we did get the 125% refund to apply. If all the other ships past muster, then the Wonder will have smooth sailing for us on the west coast. One nice thing is that this gave all the ships time to become all shipshape & Bristol fashion.
I decided that my cruise wasn’t worth the concierge price I had paid, and managed to get my reservation downgraded, but the DCL rep did tell me that the relaxed refund policy didn’t apply to concierge. If I had tried to outright cancel as opposed to downgrade, she said that I would have forfeited my deposit. She might have been wrong or misinformed, just be wary if you have concierge that there could be different rules for you.
A couple of weeks ago. We met up at Down Town with friends of ours from Arizona who we met on a cruise and have sailed with a few more time. They told us they were able to get a cruise on the WISH at Concierge level for a sailing for the first 4 day cruise. They told us the they would loose out if they ever had to cancel because that level is different for some reason. If you cruise Concierge, you are committed according to what they said.
In the UK we were told that the deposit would not be refundable under the new rules (which are pretty much the same as the ones for the Dream) but could be transferred to a future cruise. We were also told if we downgraded then the money will still not be refundable it would need to be moved to another cruise so what you were told is correct.
I cancelled a March Concierge reservation and received a full refund.