Disney Cruise Line Issues a Temporary Final Payment Extension and Updated Cancellation Policy

Beginning today, October 22, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through May 31, 2021 and the cruise line is temporarily relaxing their cruise cancellation fee schedule for sailings through May 31, 2021.

For sailings through May 31, 2021, Disney Cruise Line is temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. You will still be required to pay in full to book cruise activities within your Castaway Club booking window.

Details on the temporary cruise cancellation fee schedule can be found below in the copy of the email being distributed to guest booked on select sailings.


10/22/2020

Dear Scott,

All of us at Disney Cruise Line continue to think of you and your family. We realize these are uncertain times for many of our Guests, and want to let you know we’ve temporarily modified our final payment and cancellation policies to provide you with greater flexibility.

For sailings through May 31, 2021, we are temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.

In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through May 31, 2021, as described below. 

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date                      Fee Amount
60 days or more                                                          No fee
59 – 45 days                                                                Deposit per Guest
44 – 30 days                                                                50% of vacation price per Guest
29 – 15 days                                                                75% of vacation price per Guest
14 days or less                                                            100% of vacation price per Guest

Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date                      Fee Amount
60 days or more                                                          No fee
59 – 56 days                                                                Deposit per Guest
55 – 30 days                                                                50% of vacation price per Guest
29 – 15 days                                                                75% of vacation price per Guest
14 days or less                                                            100% of vacation price per Guest

Suites and Concierge Staterooms
Days Prior to Vacation Commencement Date                      Fee Amount
60 days or more                                                          Deposit per Guest
59 – 56 days                                                                50% of vacation price per Guest
55 – 30 days                                                                75% of vacation price per Guest
29 days or less                                                            100% of vacation price per Guest

Categories with Restrictions
Reservations for Inside, Outside or Verandah Categories with Restrictions remain nonrefundable and nontransferable.

These temporary changes are in addition to our Cruise Date Flexibility Option that already allows Guests the flexibility to change their sail date up to 15 days prior to departure for any cruise booked by November 30, 2020 for scheduled sailings on or before May 31, 2021. Additional details on the Cruise Date Flexibility Option can be found on our website at DisneyCruise.com.

We look forward to welcoming you aboard for your sailing and hope that this added flexibility is helpful.

Sincerely,
The Cast & Crew
Disney Cruise Line


2 thoughts on “Disney Cruise Line Issues a Temporary Final Payment Extension and Updated Cancellation Policy

  1. Dave

    I still ended up moving my cruise, but it was nice of them to do that. Was odd to get that email 2 weeks ago right after getting the “final payment reminder” email.

    Ultimately, too close to my original final payment date to commit to a cruise I’m not sure I could keep.
    Onward to a new 2022 sailing however!

    Reply

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