Disney Cruise Line is contacting travel agents to let them know they receiving a high number of calls inquiring about stateroom upgrades for upcoming sailings. As a result of the high volume of calls coming in from guests and travel professionals wishing to move their cruise to a later date amid the Coronavirus threat, Disney is not able to accommodate calls for upgrades over the phone at this time for imminent sailings.
Instead, Disney Cruise Line is asking all guests interested in stateroom upgrades to inquire at their embarkation port. Stateroom upgrade requests will be handled on a first, first served basis pending availability.
We heard from a guest boarding the Disney Magic today in Miami, the ship was sailing at 80% passenger capacity and there were plenty of upgrades available, including concierge.