Disney Cruise Line Stateroom Upgrades For Imminent Sailings Only Available on Embarkation Day – “Please Do Not Call”

Disney Cruise Line is contacting travel agents to let them know they receiving a high number of calls inquiring about stateroom upgrades for upcoming sailings. As a result of the high volume of calls coming in from guests and travel professionals wishing to move their cruise to a later date amid the Coronavirus threat, Disney is not able to accommodate calls for upgrades over the phone at this time for imminent sailings.

Instead, Disney Cruise Line is asking all guests interested in stateroom upgrades to inquire at their embarkation port. Stateroom upgrade requests will be handled on a first, first served basis pending availability.

We heard from a guest boarding the Disney Magic today in Miami, the ship was sailing at 80% passenger capacity and there were plenty of upgrades available, including concierge.

3 Replies to “Disney Cruise Line Stateroom Upgrades For Imminent Sailings Only Available on Embarkation Day – “Please Do Not Call””

  1. Ted Amick

    Talk to us about real steps DCL is raking to offer passengers healthy staff and fellow passengers are safe to sail. Enticements will not give us a safe trip. This virus is deadly serious and DCL need to make it a safe trip

    1. D&D Brewer

      Probably what they have always done when battling the never ending risk of sickness aboard a cruise ship such as the Norovirus. It is really not their responsibility to go “above and beyond” to keep you from getting sick. They have to keep the ship clean(and are clearly going above and beyone) but it is YOUR responsibility to do your part in keeping yourself healthy. (If you have a concern then don’t sail. They have no more responsibility to keep you from getting sick (other than keeping the ship clean and sanitized) then to keep you from breaking your leg on a port adventure. As for my husband and I, we are sailing for our 5th Disney Cruise in April and we will do what we always do when visiting Walt Disney World or sail with DCL. WE try to limit our touch of the many surfaces that are touched by others and if we are unable to do so, then we use hand sanitize and then visit the nearest washroom (bathroom) to soap and wash. We do not touch our face. When walking up or down the stairways on the ship, I balance myself using the “heal” of my hand or my wrist, I do not fully grab the handrail. We are constantly aware of people/children around us that may be sniffling, coughing, or sneezing, and don’t walk in the direction of someone who has done any of the above. ON our last cruise, the Wonder out of Galveston in Dec., we were sitting at a table and there was an adult that was starting to be surrounded by crew members; my husband said “we don’t want to stay here”. (the seas were rough in Dec on the Gulf) and sure enough as soon as we got up and headed to the nearest inside door, we heard what had happened. But there were, 3-4 crew members there and immediately the clean up started. Disney DOES go above and beyond!! EVERYTIME!!!

    2. Matt Rowe

      Where are they insinuating that they’re giving enticements? All this article states is that DCL is asking that those seeking to upgrade do so at the port. They’re not explicitly offering upgrades beyond what is normally available.


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