UPDATE: SEPTEMBER 2019
Users can now browse available products by departure port without reservation number.
Disney Cruise Line’s Onboard Gifts and Amenities can now be ordered online instead of by phone and fax making it easy to enhance your next Disney Cruise vacation. We first learned about Disney Cruise Line’s planned transition to online ordering last week, but at that time they did not offer a go live date.
Disney’s Onboard Gifts and Amenities online order page is now live and offers a range of items such as food, gifts, stateroom decor, and onboard credit.
You can also search by theme such as graduation, birthdays, adult-exclusive, sail away, Disney Characters, Marvel and Star Wars.
At launch, Senses Spa & Salon Rainforest Room day passes are not yet available to order online, however, we did hear they will eventually be added the the online ordering catalog.
Disney’s new gifts and amenities page has a similar look and feel to shopDisney.com allowing guests as well as friends and family to order items for upcoming voyages.
The online ordering process is pretty straightforward and payment is required at the time you order.
You can use a credit card, Disney Gift Card, or a Disney rewards card to complete the purchase.
After you order, you will receive an email confirmation at the email address provided during checkout. At this time, Emily who is the primary guest did not receive an email, even though the email addressed Emily by name, indicating to me Disney Cruise Line will not ruin any surprise gift orders as long as you enter an email address not associated with the email address associated with the reservation.
In order to make your voyage more memorable or add some magic to your friend’s or family’s upcoming cruise with stateroom gifts and amenities you will need to visit Disney Cruise LIne’s Gifts & Amenities page and know the reservation number and the last name associated with the reservation. At this time, the link to the gift and amenities page from Disney Cruise Line’s My Reservation page does not pre-populate or skip the link reservation screen forcing you to manually enter the reservation number and last name. This poses an even bigger problem for friends and family looking to order a surprise gift for someone because, it is not a common question to ask someone for their reservation number. Presumably, this is why Disney offers the following phone number for assistance (800) 601-8455.
Disney Cruise Line lists on nearly every page that all cake orders must be placed no later than 7 days prior to the sail date, and all other orders must be placed no later than 3 days prior to the sail date. Last, but not least, you will no longer have the option to fax or mail in gift orders.
Disney released the following important information regarding the new online ordering:
- Anyone wishing to view, or order, merchandise available on a given sailing must have the reservation number and last name of a Guest sailing to access the Disney Cruise Line Onboard Gifts site.
- Reservations booked in foreign currency cannot view, or order from, the online catalog.
- Alcohol cannot be purchased if the Lead Guest in the reservation is not 21 or older.
- Not all items offered by Disney Cruise Line will be available for online purchase. Onboard Credits are visible online, but cannot be purchased online.
- Once completed, orders can only be modified or cancelled through the Disney Cruise Line Contact Center. All requests must follow the appropriate item order/cancellation deadline policy.
Additionally, Disney Cruise Line added a ‘Before You Can Board’ section to the My Reservations page providing guests with essential, itinerary-specific information related to citizenship documentation, what to pack, ship contact information, travel delays and much more.
UPDATE: RAINFOREST DAY PASSES
I heard through the grapevine that the Disney Cruise Rainforest day passes will NOT be added to the online catalog and they will NOT be available to pre-purchase.
Translation: rainforest day passes will ONLY be available to purchase onboard
What do you think about the change to online ordering of Gifts and Amenities?
Hallelujah! It really is about time.
It Looks Great. I don’t mind calling but really easier just doing it online
What about the rainforest pass?
I’ve been told it should be added to the online catalog in the future. Others have reported they were able to call and order it over the phone.
UDPATE – I was told unofficially, that it will not be making the catalog and that it will only be available onboard as of Friday May 17th.
They are now available to preorder again but only over the phone.
I was going to treat myself and order the Tiffany necklace ahead of time so it isn’t on our stateroom bill. I don’t see that available on there. Maybe I can call and get it….
I love that you can add onboard credit! Now I don’t have to call with my gift cards.
This is so awesome and way more convenient! Sadly though, it looks like Fairytale Cuvée has been officially dropped from DCL. 🙁
We booked from the uk for the 8 night cruise leaving Oct 19th 2019, our youngest is 11 that day and wanted to have stateroom decorated and also for extras for ourselves, but no can’t even see what’s available to buy. Is there anyway that this will change so we can see what stuff we’d like to get?
What happens when you enter your last name and reservation number?
All we get each time we enter the reservation number and last name is……..
Your cruise reservation cannot be located as entered. Please try again or call (800) 601-8455 for assistance. Guests under 18 years of age must have parent or guardian permission to call.
Grr… I’m looking around and so far, I cannot find a workaround to view the gifts. I will continue to look at various options, but I fear the only resolution will be for Disney to open up the search by Ship and Sail Date then required you to call or enter an actual reservation number when it comes to booking.
That looks like the only thing Disney can do, could cost them a fair bit of business leaving it how it is.
Would be great if it worked but all I get is “Your cruise reservation cannot be located as entered”
Did you book your cruise in U.S dollars? If not then it won’t work. I have the same problem.
No it was booked in Pounds so I guess that’s the problem. Unfortunately Disney’s IT and online systems have always sucked (they are still using the go.com domain years after it became irrelevant) so this doesn’t surprise me combined with the fact the UK seems to be an overlooked market for Disney Cruises it’s not surprising they couldn’t make it so people from the UK could pay in USD on the gift site.
We booked in pounds also and have the same problem, I wouldn’t mind phoning my order through but can’t even view what’s available now.
This is what DCL said regarding it if you didn’t book in U.S Dollars……..
Caitlin Shoopman (Disney Cruise Line)
Jul 1, 11:45 AM EDT
Dear Karl,
Thank you for your email to Disney Cruise Line.
I would be happy to assist you!
At this time, our online site is not able to display the Gifts & Amenities items without entering a reservation number that is valid for online purchases. We sincerely regret any inconvenience this may cause and are working hard to bring this feature to all of our Guests.
When you contact us via phone, our Cruise Vacation Agents will be happy to review the available items and their costs.
Here are the dates for ordering all Gift Amenities (including onboard credits, food & wine, spa, and pre-purchase merchandise or beverages):
Sailing on Sunday, order by Thursday (close of business)
Sailing on Monday, order by Friday (close of business)
Sailing on Tuesday, order by Saturday (close of business)
Sailing on Wednesday, order by Sunday (close of business)
Sailing on Thursday, order by Monday (close of business)
Sailing on Friday, order by Tuesday (close of business)
Sailing on Saturday, order by Wednesday (close of business)
I hope this information has been helpful. If you require further assistance with any other inquiries, please feel free to contact us.
We look forward to sailing with you!
Have a Magical Day!
Caitlin
Email Communications Agent
Disney Cruise Line
I got in touch with DCL to ask about Rainforest Room passes…1) They’ve DOUBLED in price to $29 pre tax and tip 2) They could be ordered over the phone and 3) The person I spoke to could not confirm if they would be available as a length of cruise purchase on the ship. I said I would be very disappointed if we missed out, but in the past there was always a couples pricing option, but she could not confirm if this would be available for purchase.
Do you think these will be going away? Its our favorite thing to do onboard, I would hate to lose that amenity. Anyone on recent sailings able to confirm the passes were offered on the first day?
Currently NOT available if you are from UK 🙁
Make a booking for any stateroom on a cruise for when around the time you are going make sure it’s in U.S dollars and just put it on hold for 72 hours. Use this booking reference to view what is available to order then phone the order through for the actual cruise your going on. It’s the only way we could view what there was to order before phoning up to place the order for the actual cruise we have booked.
Not perfect but at least you can view the products available.
Sorry typo “when or around” ?