UPDATE: SEPTEMBER 2019
Users can now browse available products by departure port without reservation number.
Disney Cruise Line’s Onboard Gifts and Amenities can now be ordered online instead of by phone and fax making it easy to enhance your next Disney Cruise vacation. We first learned about Disney Cruise Line’s planned transition to online ordering last week, but at that time they did not offer a go live date.
Disney’s Onboard Gifts and Amenities online order page is now live and offers a range of items such as food, gifts, stateroom decor, and onboard credit.
You can also search by theme such as graduation, birthdays, adult-exclusive, sail away, Disney Characters, Marvel and Star Wars.
At launch, Senses Spa & Salon Rainforest Room day passes are not yet available to order online, however, we did hear they will eventually be added the the online ordering catalog.
Disney’s new gifts and amenities page has a similar look and feel to shopDisney.com allowing guests as well as friends and family to order items for upcoming voyages.
The online ordering process is pretty straightforward and payment is required at the time you order.
You can use a credit card, Disney Gift Card, or a Disney rewards card to complete the purchase.
After you order, you will receive an email confirmation at the email address provided during checkout. At this time, Emily who is the primary guest did not receive an email, even though the email addressed Emily by name, indicating to me Disney Cruise Line will not ruin any surprise gift orders as long as you enter an email address not associated with the email address associated with the reservation.
In order to make your voyage more memorable or add some magic to your friend’s or family’s upcoming cruise with stateroom gifts and amenities you will need to visit Disney Cruise LIne’s Gifts & Amenities page and know the reservation number and the last name associated with the reservation. At this time, the link to the gift and amenities page from Disney Cruise Line’s My Reservation page does not pre-populate or skip the link reservation screen forcing you to manually enter the reservation number and last name. This poses an even bigger problem for friends and family looking to order a surprise gift for someone because, it is not a common question to ask someone for their reservation number. Presumably, this is why Disney offers the following phone number for assistance (800) 601-8455.
Disney Cruise Line lists on nearly every page that all cake orders must be placed no later than 7 days prior to the sail date, and all other orders must be placed no later than 3 days prior to the sail date. Last, but not least, you will no longer have the option to fax or mail in gift orders.
Disney released the following important information regarding the new online ordering:
- Anyone wishing to view, or order, merchandise available on a given sailing must have the reservation number and last name of a Guest sailing to access the Disney Cruise Line Onboard Gifts site.
- Reservations booked in foreign currency cannot view, or order from, the online catalog.
- Alcohol cannot be purchased if the Lead Guest in the reservation is not 21 or older.
- Not all items offered by Disney Cruise Line will be available for online purchase. Onboard Credits are visible online, but cannot be purchased online.
- Once completed, orders can only be modified or cancelled through the Disney Cruise Line Contact Center. All requests must follow the appropriate item order/cancellation deadline policy.
Additionally, Disney Cruise Line added a ‘Before You Can Board’ section to the My Reservations page providing guests with essential, itinerary-specific information related to citizenship documentation, what to pack, ship contact information, travel delays and much more.
UPDATE: RAINFOREST DAY PASSES
I heard through the grapevine that the Disney Cruise Rainforest day passes will NOT be added to the online catalog and they will NOT be available to pre-purchase.
Translation: rainforest day passes will ONLY be available to purchase onboard
What do you think about the change to online ordering of Gifts and Amenities?