Disney Cruise Line Final Payment and Cancelation Policy Changing – Effective September 11, 2018

Effective Tuesday, September 11, 2018, Disney Cruise Line is adjusting its Final Payment and Cancellation Policy.

  • Final payment for all non-suite/non-concierge staterooms on Cruises 1-5 Nights will be due at 90 days prior to arrival and cancellation fees will begin at 89 days versus 74 days.
  • Final payment for all non-suite/non-concierge staterooms on Cruises 6 Nights or more will be due at 120 days prior to arrival and cancellation fees will begin at 119 days versus 89 days.
  • Specific final payment and cancellation policies have been eliminated for holiday sailings and sailings where the Embark and Debark is a non-U.S. port

For reservations made prior to Sept. 11, 2018, the final payment and cancellation fees assessed will be based on the information listed on the original confirmation unless the sailing date or vacation package is modified.

Beginning September 11, 2018, the new Terms & Conditions that include this change can be found on Disney Cruise Line’s Terms & Conditions page.

Below is a summary of the final payment due date and cancellation policy for all sailings and categories effective 9/11/2019:


Payment and Cancellation Policies: Effective for bookings made on or after September 11, 2018

Payment Information
A deposit is required to confirm a reservation. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. For reservations confirmed in U.S. Dollars, final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney Visa® Card) must be received on the date determined at the time of booking. For reservations not confirmed in U.S. Dollars, acceptable forms of payment are Visa and MasterCard. Payment policy for group travel may vary.

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations and applicable fees will be assessed.

For payments by mail, send to:
Disney Cruise Line
PO Box 277763
Atlanta, GA 30384-7763

For payments by services such as Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
(407) 566-3500

For express payments made through Bank Wire Transfer or ACH:
Bank of America, Global Client Services
CA4-701-10-57
Building A, 10th Floor
1655 Grant Street
Concord, CA 94520

Payable To:
Disney Cruise Line
Account Number: 12353-01127
ABA/Routing Number: 026009593
Swift Code (for International Payments): BOFAUS6S
Bank fees may apply.

For Bank Wire Transfer or ACH payments you must send an email with the total amount of the payment and reservation
number(s) for the corresponding payment to DCL.INT@email.disney.com to ensure your payment is applied correctly.

Deposit
For all bookings which require a deposit, the amount due is 20% of the cruise fare (including the non-commissionable fare). This deposit policy applies to all stateroom Guests (including children under age 3).

The deposit requirement is for:

  • All new bookings
  • Bookings in which the sail date has changed
  • Bookings that are reinstated

Final Payment
To finalize your reservation, simply apply payment. Your full and final payment depends on the length of your cruise and if you are staying in a suite/concierge stateroom or a non-suite/non-concierge stateroom. Below is a review of the final payment due date and cancellation policy for all sailings and categories:

Cruises 1 to 5 Nights

Categories Final Payment Due Date Cancellation Fees
Non-Suites/Non-Concierge Staterooms 90 days prior to arrival 89-45 days – Deposit per Guest
44-30 days – 50% of vacation price
29-15 days – 75% of vacation price
14 days or less – 100% of vacation price
Suites and Concierge Staterooms
Deposit is non-refundable
120 days prior to arrival 90 days or more – Deposit per Guest
89-56 days – 50% of vacation price
55-30 days – 75% of vacation price
29 days or less – 100% of vacation price

Cruises 6 Nights or More

Categories Final Payment Due Date Cancellation Fees
Non-Suites/Non-Concierge Staterooms 120 days prior to arrival 119-56 days – Deposit per Guest
55-30 days – 50% of vacation price
29-15 days – 75% of vacation price
14 days or less – 100% of vacation price
Suites and Concierge Staterooms
Deposit is non-refundable
150 days prior to arrival 90 days or more – Deposit per Guest
89-56 days – 50% of vacation price
55-30 days – 75% of vacation price
29 days or less – 100% of vacation price

Categories with Restrictions: Reservations for Inside, Outside, or Verandah Categories with restrictions are non-refundable and non-transferable. 100% cruise cancellation fee applies from time of payment.

The above cruise cancelation details are subject to change without notice. I suggest checking with DCL and reading over their Terms & Conditions page for the most up to date information as there will be a new post if DCL makes additional changes.

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